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About Secure PaymentPayment protection?All payments are handled by Protx our payment service provider. Who are Protx?Protx are an accredited payment service provider. They handle your credit card transaction in a highly secure environment. Why has my card been refused? If you receive the message "Authorisation on that payment type has been declined by the bank" your card has been declined by your card issuer to find out why your card has been refused. You should check you have entered the following correctly: I am getting an invalid card number or invalid card type message?You should check that you are entering the card number without any spaces. Switch and Solo cards may have a card number printed on them which is only an 8 digit number. Protx require the long number across the centre of the card. How do I obtain a refund?Protx provides the online payment system for the website you are using . However, they are not able to authorise a refund because they are not the owner of the website you are ordering from. You will need to contact tracy@the-inkdrop.co.uk or 0871 2001526 to obtain a refund. I haven't received my goods?Protx provides the online payment system for the website you are using. However, they do not own the website you are ordering from. You will need to contact tracy@the-inkdrop.co.uk or 0871 2001526 to find out when your goods will be delivered. |
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